Contents: Chapter 1: The Profession of Medical Assisting; Chapter 2: Types of Medical Practice; Chapter 3: Legal and Ethical Issues in Medical Practice, Including HIPAA; Chapter 4: Communication with Patients, Families, and Coworkers; Chapter 5: Using and Maintaining Office Equipment; Chapter 6: Using Computers in the Office; Chapter 7: Managing Correspondence and Mail; Chapter 8: Managing Office Supplies; Chapter 9: Maintaining Patient Records; Chapter 10: Managing the Office Medical Records; Chapter 11: Telephone Techniques; Chapter 12: Scheduling Appointments and Maintaining the Physician's Schedule; Chapter 13: Patient Reception; Chapter 14: Patient Education; Chapter 15: Health Insurance Billing Procedures; Chapter 16: Medical Coding; Chapter 17: Patient Billing and Collections; Chapter 18: Accounting for the Medical Office.