10 units: bumping into people; talking about yourself; telephone and communication problems; exchanging information; negotiating; interupting and letting others speak; showing interest; being supportive; persuasion; being tactful; admitting and denying; gossiping; handling about money; talking about stress; showing that you're sceptical; sounding confident or hesitant; sounding excited; showing annoyance and anger; using sarcasm. Including everyday language in use, mini-dictionary, answer key, audio script, acknowledgements.