Contents: Haven’t we met before? I’ve heard a lot about you, Where can I get this cleaned? Where can I find a clothing store? Could I please speak to Jo? I’m sorry. Her line is busy right now. What can we do? What would you do? Haven’t your heard yet? Wait a minute. Was she hurt? I feel terrible. What do you think I should take? What’s this thing? What else do I need? We’d like to book a hotel. We’d like to check in, please. If you like shopping … How do I get there? Who’s that woman? What’s she like? Have you ever tried it? I’ll never forget the time I … What did you think of it? If you ask me …