Contents: 1. Basic training, Organize your thoughts; Analyze your audience; Be clear and concise; Keep it simple; Accentuate the positive; Avoid certain words; Add a personal touch; Tailor your content; 2. Composition, Use correct formats; Business letter formats; Parts of a business letter; Memorandums; Electronic correspondence; International correspondence; Salutations and closings; Resumes and cover letters; Paper and envelopes; 3. Sample letters, Acknowledgements; Adjustments; Announcements; Apologies; Appointments; Appreciation; Collection; Complaints; Confirmations; Credit; Employees; Follow-up; Goodwill; Guest speaker; Haven't heard from you in a while; Inquiries; Instructions; Introduction; Invitations; Motivational; Orders; Proposals; Reassurance; Recommendations; Reference; Refusal; Reminders; Reports; Requests; Reservations; Sales; Sympathy; Thank you; Transmittals; Welcome; 4. Grammar, Parts of speech; Sentences; Punctuation; Capitalization; Spelling.