Contents: formal and informal, key phrases, opening and closing, giving news, advice and suggestions, invitations and directions, checking understanding, verbs forms, sentence building, missing out words, abbreviations, common mistakes, punctuation and spelling, being brief and businesslike, being informal and friendly, being polite and diplomatic, information, action, memos and short message, arranging a meeting, negotiating with external partners, commercial: customer/supplier sequence, inquiries and orders, discussing terms, asking for payment, job application, complaints, apologies, reports: structure and key phrases, linking words and relative clauses. describing trends, explaining trends.