Contents: Competitive Versus Collaborative Decision Making; BATNA - Choosing Whether to Walk Away; Are We Ready? Inoculation Protects The Parties; Preparation Part One: Stakeholders; Preparation Part Two: Developing a Strategy using The Interest Map; Communication: Key to Effective Negotiating; Emotions: Dealing with Ourselves and Others; Dealing with Annoyance and Leveling the Playing Field; Globalism Starts at Home: Cross - Cultural Issues; Cretivity and Bargaining Chips; The Negotiation Process; The Seven Pillars of Negotiational Wisdom.