Contents: Basics of business communication and protocal; Introduction; Business letter style; Business letter basics; Fax basics; Memo basics; Email basics; Letters for startup; Letters seeking information for a business plan; Letters seeking information for a marketing plan; Letters seeking financing; Letters for operation; Sales letters; Customer service letters; B-to-B purchasing letters; Personnel letters; Public relations letters and press releases; Letters to government and regulatory agencies; Social protocol; International letters.