Content: The history and development of tourism; The organization and structure of tourism; Travel agents; Tour operation; Air travel; Travel by sea and river-cruises and ferries; Travel by road and...

Contents: Types of accommodation; Hotel Facilities; Staffing and internal organization; Reservations and check-in; Hotel and restaurant services; Money matters; Dealing with complaints; Off-site...

Contents: Grammar; Social and funcional English; Other useful information.

Contents: An international project; New companies; World languages; Consumer trends; Time for a break; Home and away; Bridging the culture gap; On a global scale; What if; Transitions; Critical...

Contents: what is tourism? world destinations; tour operators; tourist motivations; travel agencies; accommodation; marketing and promotion; the airline industry; holidays with a difference;...