Contents: Getting started, Structuring your message, Being clear and concise, Choosing the right level of formality, Getting the tone right, Checking before you send.
Contents: Getting started, Structuring your message, Being clear and concise, Choosing the right level of formality, Getting the tone right, Checking before you send.
Contents: the first few minutes, using equipment, organizing what you want to say, maintaining interest, dealing with problems and questions, summarizing and concluding.