Thư viện Đại học Lạc Hồng

Quality customer service: how to win with the customer

Ký hiệu xếp giá: 658.812 M379

Chủ đề: Customer services -- Programmed instruction; Customer relations -- Programmed instruction; Dịch vụ khách hàng; Quan hệ khách hàng

This book includes: Winning with the Customer; Four Steps to Quality Customer Service; notes and Comments.

Quality customer service: how to win with the customer

William B. Martin

Ký hiệu xếp giá: 658.812 M379

Chủ đề: Customer services -- Programmed instruction; Customer relations -- Programmed instruction; Dịch vụ khách hàng; Quan hệ khách hàng

This book includes: Winning with the Customer; Four Steps to Quality Customer Service; notes and Comments.

Connecting with your customers

Harvard Business School

Ký hiệu xếp giá: 658.812 C75266

Chủ đề: Customer relations; Customer services; Success in business; Quan hệ khách hàng; Dịch vụ khách hàng; Thành công trong kinh doanh

Brief Contents: Understanding Customers' Needs; Indentifying Customer Segments; Communicating with Customers; Enhancing Customer Loyalty.

Medical language for modern health care

David Allan, Karen Lockyer, Michelle Buchman

Ký hiệu xếp giá: 610.1 A417m 2008

Chủ đề: Medicine -- Terminology -- Programmed instruction; Medicine; Terminology; Y học; Thuật ngữ

Contents: Anatomy of word building: language of health care; The body as a whole; Integumentary system: the language of dermatology; Special senses: eye and ear; Musculoskeletal system: the language...

Language learning with technology: ideas for integrating technology in the language classroom

Graham Stanley, Consultant and editor: Scott Thornbury

Ký hiệu xếp giá: 418.0078 S7878l

Chủ đề: Language and languages -- Computer-assisted instruction; Language and languages -- Study and teaching -- Technological innovations; Educational technology -- Social aspects; Ngôn ngữ và nhóm ngôn ngữ -- Học tập và giảng dạy

Language Learning with Technology is for teachers interested in integrating technology into their classroom practice. The book contains 150 classroom activities for beginner to advanced level...

Connecting with your customers

Harvard Business School

Ký hiệu xếp giá: 658.812 C75266

Chủ đề: Customer relations; Customer services; Success in business; Quan hệ khách hàng; Dịch vụ khách hàng; Thành công trong kinh doanh

Brief Contents: Understanding Customers' Needs; Indentifying Customer Segments; Communicating with Customers; Enhancing Customer Loyalty.

Customer relationship management: a people, process, and technology approach

William P. Wagner, Michael Zubey

Ký hiệu xếp giá: 658.812 W132

Chủ đề: Customer relations -- Management; Customer relations -- Data processing; Business intelligence; Quan hệ khách hàng -- Quản lý; Quan hệ khách hàng -- Xử lý dữ liệu

Brief contents: Essentials of CRM: A People, Process, and Technology Approach; Functional Areas of CRM Within Ozganizations; Managing Data for CRM Applications; The Role of Business Intelligence (BI)...

Customer satisfaction: practical tools for building important relationships

Dru Scott

Ký hiệu xếp giá: 658.812 S425

Chủ đề: Consumer satisfaction; Customer relations; Quan hệ khách hàng

This book includes: Clearing The Barriers; Building The Foundation; Using The Tools.

Managing customers as investments: the strategic value of customers in the long run

Sunil Gupta, Bonald R. Lehmann

Ký hiệu xếp giá: 658.812 G896

Chủ đề: Relationship marketing; Customer relations; Marketing -- Management; Quan hệ khách hàng; Tiếp thị -- Quản lý

Contents: Customers are assets; The value of a customer; Customer - based strategy; Customer - based valuation; Customer - based planning; Customer - based organization.

Managing global accounts: nine critical factors for a world-class program

Noel Capon, Dave Potter, Fred Schindler

Ký hiệu xếp giá: 658.84 C246

Chủ đề: Customer relations -- Management; Sales management; International business enterprises -- Management; Quan hệ khách hàng -- Quản lý; Quản lý bán hàng

This book lays out a Framework for building a successful program for managing global accounts. They highlight the critical success factors necessary for a global account program to satisfy the needs...