Brief contents: Essentials of CRM: A People, Process, and Technology Approach; Functional Areas of CRM Within Ozganizations; Managing Data for CRM Applications; The Role of Business Intelligence (BI)...
Contents: The EQ Explosion; The Intrapersonal Realm; The Interpersonal Realm; The Adaptability Realm; The Stress Management Realm; The General Mood Realm; Putting It All Together.