Contents: patient-centered communication in pharmacy practice; principles and elements of interpersonal communication; nonverbal communication; barriers to communication; listening and empathic...

Contents: Introduction: The Practice of Clinical Pharmacy -- Communication Skills for the Pharmacist -- Taking Medication Histories -- Physical Assessment Skills -- Review of Laboratory and...

Contents: Communication and the quality of care; Nonverbal communication; Verbal communication; Professional communication and behavior; Modifying communication to a patient's unique needs; Adapting...