This book enhances the strategic approach, real-world practicality, and reader-friendly voice that have made this text the market leader for three decades. On every page, students learn how to...
Contents: Communication and the quality of care; Nonverbal communication; Verbal communication; Professional communication and behavior; Modifying communication to a patient's unique needs; Adapting...
Contents: patient-centered communication in pharmacy practice; principles and elements of interpersonal communication; nonverbal communication; barriers to communication; listening and empathic...
This book describes not only what is happening in an era of advanced communication but what companies can do to stay one step ahead of the competition. By creating a coordinated corporate...
The Customer Message Management processes and tools are being implemented with a growing roster of progressive companies. We are grateful for these visionary organizations, especially our fearless...
Designing Science Presentations guides researchers and graduate students of virtually any discipline in the creation of compelling science communication. Most scientists never receive formal training...