Thư viện Đại học Lạc Hồng

Communicating at work: strategies for success in business and the professions

Ronald B. Adler, Jeanne Marquardt Elmhorst, Kristen Lucas

Ký hiệu xếp giá: 658.45 A237

Chủ đề: Business communication; Interpersonal communication; Giao tiếp trong kinh doanh; Truyền thông doanh nghiệp

This book enhances the strategic approach, real-world practicality, and reader-friendly voice that have made this text the market leader for three decades. On every page, students learn how to...

Communication skills for leaders: delivering a clear and consistent message

Bert Decker

Ký hiệu xếp giá: 658.13 D295

Chủ đề: Business communication; Interpersonal communication; Truyền thông doanh nghiệp

This book includes: Keys to Effective Interpersonal Communication; Choosing Positive Communication habits; Developing the Nine Behavioral Skills.

Connecting with your customers

Harvard Business School

Ký hiệu xếp giá: 658.812 C75266

Chủ đề: Customer relations; Customer services; Success in business; Quan hệ khách hàng; Dịch vụ khách hàng; Thành công trong kinh doanh

Brief Contents: Understanding Customers' Needs; Indentifying Customer Segments; Communicating with Customers; Enhancing Customer Loyalty.

Creating breakthrough innovations

Ký hiệu xếp giá: 658.514 C912

Chủ đề: Technological innovations -- Management; Creative ability in business; New products

This book includes: Myths about innovation; Applying innovation strategies; Testing an idea's potential.

Crystal reports XI for developers

David McAmis

Ký hiệu xếp giá: 651.780285 M4788c 2006

Chủ đề: Crystal reports (Electronic resource); Business report writing -- Computer programs

Contents: An Introduction to Crystal Reports; Getting Started; Report Formatting and Organization; Analyzing Report Data; Empressions, Formulas, and Functions; Building Complex Reports; Adding Visual...

Customer relationship management: a people, process, and technology approach

William P. Wagner, Michael Zubey

Ký hiệu xếp giá: 658.812 W132

Chủ đề: Customer relations -- Management; Customer relations -- Data processing; Business intelligence; Quan hệ khách hàng -- Quản lý; Quan hệ khách hàng -- Xử lý dữ liệu

Brief contents: Essentials of CRM: A People, Process, and Technology Approach; Functional Areas of CRM Within Ozganizations; Managing Data for CRM Applications; The Role of Business Intelligence (BI)...

Data communications and computer networks: a business user’s approach

Curt M. White

Ký hiệu xếp giá: 004.602465 W5834

Chủ đề: Computer networks; OSI (Computer network standard); Data transmission systems; Mạng máy tính; Hệ thống truyền dữ liệu; Business enterprises -- Computer networks; Công ty kinh doanh -- Mạng máy tính

This book incluces: Introduction to Computer Networks and Data Communications; Fundamentals of Data and Signals; Conducted and Wireless Media; Making Connections Efficient: multiplexing and...

Effective communication in the workplace: learn how to communicate effectively and avoid common barriers to effective communication

Anthony Gutierez

Ký hiệu xếp giá: 651.7 G9844e

Chủ đề: Business communication; Interpersonal communication

This book is designed to enlighten business owners, managers, supervisors, and employees about the barriers of effective communication in the workplace, what causes them, and how they can be...

Effective presentations

Jeremy Comfort with York Associates

Ký hiệu xếp giá: 808.51 C7328

Chủ đề: Business presentations; Public Speaking; English language -- Business English; Nói trước công chúng; Tiếng Anh -- Tiếng Anh kinh doanh

Contents: Unit 1: What Is the Point? Unit 2: Making a Start Unit 3: Linking the Part Unit 4: The Right Kind of Language Unit 5: Visual Aids Unit 6: Body Language Unit 7: Finishing Off Unit 8:...

E-mailing

Louise Pile

Ký hiệu xếp giá: 428.2402465 P637e 2004

Chủ đề: Business communication; English language -- Business English

Contents: Getting started, Structuring your message, Being clear and concise, Choosing the right level of formality, Getting the tone right, Checking before you send.