Contents: 1. The history and development of tourism 2. The organization and structure of tourism 3. Travel agents 4. Tour operations 5. Air travel 6. Travel by sea and river - cruises and ferries 7....
Contents: A common language; Work to lie, live to work; Transitions; Company culture; Free to trade; Let's talk marketing; Shopping around; Staying ahead; The innovators; Money talks; Tell me what...
Contents: What's your name; Where are you from; What's your job; Who's this; Do you like tea; What's this in English; Do you like cooking; Does she like her job; What does he do; In there a telephone...
Contents: Types of accommodation; Hotel Facilities; Staffing and internal organization; Reservations and check-in; Hotel and restaurant services; Money matters; Dealing with complaints; Off-site...
Contents: learning a first language; theoretical approaches to explaining second language learning; factors affecting second language learning; learner language; Observing second language teaching;...
Contents: Language and education; Second language learning; Language in British education; Literature and education; The politics of language teaching; Research and understanding.
Contents: The computer; The desktop; Using a word processor; Word processing: for and against; Storing data; Creating a folder; Saving files; The Internet; Research on the Internet; E-mail,...